By ordering from CraftQuad, you agree to the following:
All payments must be made upfront unless stated otherwise. For larger or more complex projects, we may offer partial or milestone-based payment options. Work will not begin until the required payment has been received, and any delays in payment may result in delays in the project timeline.
Revisions are limited and based on the scope agreed upon before the project begins. Minor adjustments are included, but additional or major changes beyond the initial request may require extra fees. Clear direction from the start helps ensure the best results.
Refunds are not available once work has started, unless we are unable to deliver the final result. If a refund is approved under valid circumstances, it will be partial and based on the amount of work already completed.
Delivery time varies depending on the complexity of the project and our current workload. While we aim to meet estimated deadlines, delays may occur. Any delays caused by late responses or missing assets from the client are not our responsibility.
We reserve the right to showcase completed work in our portfolio or social platforms unless otherwise agreed. Final deliverables are intended for personal or agreed commercial use only and may not be resold, redistributed, or modified beyond the agreed terms.
Clients are expected to provide clear instructions, references, and all necessary assets before the project begins. Incomplete or unclear briefs may affect both the quality of the final result and the delivery timeline.
We aim to maintain clear and professional communication throughout the project. Response times may vary, but we typically reply within 24–48 hours. Respectful communication is expected at all times.
Orders cannot be canceled once work has started. Before starting, Cancellations may be eligible for partial refunds.
Full ownership of the final work is transferred only after full payment has been completed. Until then, all rights remain with us.
Final files will be delivered in the formats agreed upon before the project starts. Editable or source files are not included unless specifically requested and may require an additional fee.
Progress updates will be shared at key stages of the project. Frequent or daily updates are not guaranteed unless agreed upon beforehand.
All projects are handled in a queue system. Rush orders or priority handling may be available for an additional fee, depending on availability.
Credit is appreciated when the work is used publicly, whether on social media, websites, or other platforms. While not always required, proper credit helps support and grow our work.
Our response time may vary depending on availability and workload, but we typically reply within 24–48 hours. Delays in communication, especially from the client’s side, may impact the overall project timeline and delivery.
Our response time may vary (typically within 24–48 hours).
Delays in replies may affect the overall project timeline.
By placing an order with CraftQuad, you confirm that you have read, understood, and agreed to all terms listed. These terms apply throughout the entire duration of the project and any related communication.
We reserve the right to update or modify these terms at any time without prior notice. It is the client’s responsibility to review the latest version. Continued use of our services indicates acceptance of any updated terms.